Question 1

What is a water audit?

Accepted Answer

A water audit is a comprehensive review of your property's water bills, DEP and DOF records, meter readings, and usage patterns to identify billing errors, overcharges, estimated reads, and opportunities for cost reduction. Aqua Audit specializes in water audits for NYC multifamily and commercial properties.

Question 2

How can a water audit reduce my property's costs in NYC?

Accepted Answer

Water audits identify billing errors, estimated meter reads, overlapping charges, and DEP billing discrepancies that often go unnoticed. Aqua Audit has recovered over $1 million in savings for NYC property owners, with some clients saving $20,000+ annually on a single building.

Question 3

Is backflow testing required in NYC?

Accepted Answer

Yes. The NYC Department of Environmental Protection (DEP) requires annual backflow prevention device testing for commercial and certain residential properties. Failure to comply can result in violations and fines. Aqua Audit provides certified DEP-compliant backflow testing, documentation, and filing across all five boroughs.

Question 4

How often is DEP backflow compliance required?

Accepted Answer

NYC DEP requires backflow prevention devices to be tested and certified annually. Aqua Audit manages the entire compliance process including scheduling, certified testing, documentation, and DEP filing so property owners never miss a deadline.

Question 5

What causes water billing errors in NYC?

Accepted Answer

Common causes of water billing errors in NYC include estimated meter reads instead of actual reads, DEP billing system errors, incorrect frontage calculations, meter malfunctions, leaks that go undetected, and data entry mistakes on DOF or DEP records. Aqua Audit audits all of these factors.

Question 6

What is submeter billing for NYC apartments?

Accepted Answer

Submeter billing allows landlords and property managers to charge individual tenants for their own water usage rather than including it in rent. Aqua Audit supports unit-level submeter systems and manages ongoing meter reading and billing for NYC multifamily buildings.

Question 7

Can Aqua Audit reduce water expenses for multifamily buildings?

Accepted Answer

Yes. Aqua Audit specializes in reducing water and sewer expenses for NYC multifamily buildings through water audits, billing error corrections, submeter management, and frontage vs. metered billing analysis. We have served 500+ buildings across all five boroughs.

Question 8

How do commercial properties save on water bills in NYC?

Accepted Answer

Commercial properties in NYC can save on water bills through professional water audits, identifying and repairing leaks, optimizing meter billing vs. frontage billing, supporting sub-meter systems, and correcting DEP billing errors. Aqua Audit provides all of these services for commercial buildings, restaurants, and mixed-use properties.

Question 9

Does Aqua Audit serve all NYC boroughs?

Accepted Answer

Yes. Aqua Audit provides water audits, backflow testing, meter reading, and billing services across all five NYC boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We also serve Long Island and the greater NYC metro area.

Question 10

What is frontage billing vs. metered billing for NYC water?

Accepted Answer

Frontage billing charges properties based on the width of their lot rather than actual water usage, while metered billing charges based on actual consumption. Aqua Audit analyzes which method is more cost-effective for your property and manages all DEP transitions and filings.

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