Privacy Policy for SMS/Text Messaging

1. Introduction

AquaAudit ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you opt in to receive SMS/text messages from us.

2. Information We Collect

When you opt in to our SMS messaging program, we may collect:

• Your mobile phone number
• Your name and contact information
• Your property address and service-related details
• Records of messages sent and received
• Your consent preferences and opt-in/opt-out history

3. How We Use Your Information

We use the information collected to:

• Send appointment reminders and service updates
• Provide customer support and respond to inquiries
• Send important notifications about your water management services
• Deliver promotional messages (only if you've opted in)
• Improve our services and customer experience

4. Message Frequency

Message frequency varies based on your service needs and preferences. You may receive transactional messages related to appointments, service confirmations, and important updates. Promotional messages, if opted in, will be limited to a reasonable frequency.

5. Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. For help, reply HELP to any message.

6. Message and Data Rates

Standard message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

7. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers who assist in delivering SMS messages
• Legal authorities when required by law
• Business partners involved in providing your requested services

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you opt out, we will retain only the information necessary to honor your opt-out request.

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time

11. Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us through our website or reply HELP to any text message.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.