Terms & Conditions

1. Acceptance of Terms

By accessing or using AquaAudit's services, website, or by opting in to receive SMS/text messages or emails from us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. SMS/Text Messaging Terms

2.1 Consent

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from AquaAudit. This may include:

• Appointment reminders and confirmations
• Service updates and notifications
• Billing and account information
• Promotional offers (if separately opted in)
• Customer support communications

2.2 Message Frequency

Message frequency varies. You may receive multiple messages per week depending on your service activity and preferences.

2.3 Opt-Out

You may opt out at any time by texting STOP to any message received from us. You will receive a confirmation of your opt-out. Reply HELP for assistance.

2.4 Costs

Message and data rates may apply. AquaAudit is not responsible for any charges from your mobile carrier.

2.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

3. Email Communications Terms

3.1 Consent

By providing your email address, you consent to receive electronic communications from AquaAudit, including:

• Service-related notifications and updates
• Appointment confirmations and reminders
• Invoices and billing information
• Marketing and promotional content (if opted in)
• Company news and water management tips

3.2 Unsubscribe

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email. Note that you may still receive transactional emails related to your services.

4. Services

AquaAudit provides water management services including backflow testing, water audits, meter reading, sub-metering installation, and related consulting services for NYC properties. All services are subject to availability and applicable regulations.

5. User Responsibilities

You agree to:

• Provide accurate and current contact information
• Notify us of any changes to your contact information
• Not use our services for any unlawful purpose
• Comply with all applicable laws and regulations

6. Intellectual Property

All content on our website and in our communications, including text, graphics, logos, and software, is the property of AquaAudit and is protected by intellectual property laws.

7. Limitation of Liability

AquaAudit shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or communications. Our liability is limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify and hold harmless AquaAudit, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy for SMS/Text Messaging for details on how we collect, use, and protect your information.

10. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting. Your continued use of our services constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

12. Contact Information

For questions about these Terms and Conditions, please contact us through our website or reply HELP to any text message.